Frequently Asked Questions

What makes Sabai Creamery different?

At Sabai Creamery, we believe in creating premium ice cream that is full of flavor and free of anything artificial. That means no artificial sweeteners or color, and no gums or carrageenan.

Do you have a brick and mortar store?

We do not have a brick and mortar store at this time. We are focused on expanding our retail footprint so that our products are more accessible to customers like you.

Are your products available at retail stores?

Yes! Please check our Find Us page for the latest information on our retail partners.

Is Sabai Creamery certified organic?

Sabai Creamery’s ice creams are not certified organic at this time. However, we use premium organic dairy and other organic ingredients for our ice creams.

Is any Sabai Creamery flavor vegan?

We do not offer any vegan or dairy-free options at this time.

I have a nut allergy. Can I enjoy any Sabai Creamery ice creams?

Our Pandan Coconut flavor is the only ice cream in our lineup that has nuts (tree nuts). However, please know that all our ice creams are manufactured in a kitchen that also makes products that contain milk, eggs, tree nuts, peanuts, wheat, and soy.

Are Sabai Creamery ice creams gluten free?

Most of our ice creams are gluten free, except for our Chocolate Malt flavor which contains wheat.

Do you ship nationwide?

Yes, we ship to all 50 states in the U.S.

Do you ship internationally?

We do not ship internationally.

How do you ship frozen ice cream?

We ship all orders on Monday-Tuesday. All orders received over the weekend will likely ship the following week.

We primarily ship orders via FedEx and UPS using the standard 2-day or 3-day shipping. We pack your orders in an insulated shipper box with an appropriate amount of dry ice to ensure your items stay frozen during transit.

How much does shipping cost?

We offer flat-rate shipping across the U.S., with rates based on where your order is going.

Since ice cream needs to stay frozen, we pack every order with dry ice in an insulated box and ship it out fast - usually within 1-3 days. That’s why shipping is a bit pricier than your usual package.

We know it’s not cheap, and we’re doing our best to find ways to bring the cost down. Thank you so much for your support and understanding. It truly means a lot to us!

Is there a minimum order?

We ship orders in multiples of 6 pints to ensure your items stay frozen during transit. Please make sure your cart has 6, 12, 18 (or any multiple of 6) before you check out.

Is a signature required at delivery?

Signature is not required at delivery. However, for safety and quality reasons, please ensure you open and store the ice creams as soon as possible.

Do you deliver to a PO box?

No, we do not.

Will I get a tracking number for my order?

Yes! You will receive an email with the tracking number for your order once it's been processed.

What is your return policy?

We do not accept returns because our ice cream is perishable. If you experience an issue with your order, we will work with you to make it right. Please email us at info@sabaifoods.com.